Trouble placing an order?
As DIANA FLORIAN, we endeavor to make our visitors happy. While using our website and you encounter any problems or difficulties begin by clearing cookies in your browser or using a different browser. If the problem persists write us an email to hello@dianaflorian.com, or write to us on WhatsApp and Viber. While writing to us, you are expected to furnish us with the following information:
• The operating system (os) of your device. Is it android? Tablet? Ubuntu? etc.
• The browser you are trying to access our website from.
• The error message you receive (take a screen-shot)
• Describe the problem you encountered, give specific details.
How Long Will It Take To Get My Package?
Mostly within 7-14 working days. Depends on shipping service, destination country. Detailed information on Delivery page.
How to track your order?
The parcel will be delivered by your national country post (for example Canada Post, USPS, Australia Post, etc.). So you can track the parcel on the your National’s post website.
Do You Ship Internationally?
We ship Worldwide.
Has My order shipped?
To confirm your order status of your order, click “My Account” on the right side of the screen.
Changing quantities and canceling an item from the order
An order can’t be edited once it is submitted to our website. To make changes to an order that has been submitted online contact us via (WhatsApp or Viber message to +371 ……… or hello@dianaflorian.com). It is important to take note that an order can’t be changed or edited once processing or shipping has commenced.
What to do when the products ordered are taking long to arrive?
If the products you ordered for are taking long to arrive, contact with the your Post office. In case this does not solve the problem contact us for more information.
What to do when an item is missing from the order?
Check the item slip to confirm whether an item or some items are highlighted. In the case of highlighted items, those items were not available and to process the order faster the available items were sent to be followed later by the highlighted items. The items not sent will be sent once they are available. In the case of a complete unavailability of an item or items, an email will be sent informing you of this.
What happens when you receive a product you did not order?
In case we erroneously deliver a product, you did not order contact our help desk before the lapse of three working days. We will pay for shipping charges to return the product erroneously delivered and send the correct product without charging you any extra cost. In case the error lies with the customer you are advised to carefully look into our policy on returning products.
Has My order shipped?
A customer who wishes to return a product that has been delivered is advised to follow instructions on how to return the product, check “Returns page”.
Creating an account with us
To create an account with us, access our website and click on the “My Account” button, you will be requested to enter your email address. As per the privacy policy of the company, no information regarding a customer will be shared with a third party. After you have created your account and you wish to edit some details access your account and make the changes you desire to make.
What do you do if you forget your password?
In case you forget your password, access the account’s login prompt box and click on the “forgot password!” and follow the steps to change the password.
Details concerning shipping and the costs of shipping
The company works on orders and dispatches the goods within 48-72 hours of receiving the order. The cost of shipping varies from place to place, and the customer is advised to check shipping information on the website. Check “Delivery” page.
What are how guarantees regarding quality?
The Diana Florian is committed to providing its customers with perfectly crafted products and as such providing quality products to our customers. Customers accessing our website should note that their safety is our concern and to this end, we have taken steps to make our website safe by setting up many encryptions to it.
Payment options for the customer
The Diana Florian is committed to providing several payment options for the customer including, PayPal, Visa, Master card and other major credit cards. More information here – “Payment” page.